Cancellation and No-show Policy

Cancellation policy is 24 hours, up to 1600 hours on the day before arrival date, otherwise a cancellation amount of 1 night’s stay will be charged to the Guest. In the event of No-Show by the guest, a No-Show charge of 1 night’s stay will be charged to the Guest. The exception is only for “force majeure” whereby the guest could not fulfill his reservation obligation.

Payment

All payments must be settled in cash or by credit card upon check-in, if the company doesn’t have credit facilities. To apply for credit facilities please check the Credit Policy below. All payments should be settled in Omani Rials

Refund Policy

The 100% Refund will be only authorized if the force major or committed services cannot provide by the Express Hotels. All other bookings are non-refundable.